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Built today, for what lies ahead.

Arriving last lets us choose without legacy constraints: artificial intelligence from the start, data interconnected by design and an architecture ready to grow with each organisation.

AI governanceModel providerModel AModel BOwnExecution limitSensitive actionsRequire a person’s approvalPermitted toolsCase filesCensusDocumentsNo dependence on a single providerLog09:02Looks up case files09:03Proposes draft09:05Approved by a person09:05To be signed
01Native AI

Not a layer on top: it is the heart of the product.

Data, permissions, processes and integrations are designed from the ground up to work with artificial intelligence. Specialised agents consult procedures and documents, prepare drafts and proposals and work towards scheduled goals.

  • A need is expressed in natural language
  • The agent consults only the permitted sources and explains its plan
  • The person approves or corrects
  • What is authorised is carried out and logged

  • Real governance

    Each agent has its tools, its execution limits and who authorises what clearly defined. The organisation can see at all times which agents exist and what they can do.

  • Vendor-agnostic

    The platform does not depend on a single model provider: the organisation chooses which one to work with, including its own models, and can change it without redoing anything.

  • People always decide

    AI proposes and explains; sensitive actions require explicit confirmation, and administrative decisions and signatures remain human.

  • Full integration

    Case files, the population register, taxes, documents and organisation provide tools to the agents, always with the permissions of the person using them.

Supplier ALucía Peña RuizC/ Mayor, 3 · 600 000 000Supplier BL. PeñaCalle Mayor 3 · lucia@correo.esLucía Peña RuizSingle person recordC/ Mayor, 3 · 600 000 000 · lucia@correo.esDuplicate merged, data kept
02Link between suppliers

All the data, in the same place, wherever it comes from.

A council works with applications from several suppliers and with services from other administrations. CIVIA acts as the link between them all: it is interoperable from the outset and does not treat integration as an add-on.

  • Population register, taxes, accounting and case processing on the same foundation
  • What other systems provide arrives with its administrative meaning
  • One record per person or business; each piece of data, just once
  • Every change is traced
FactSignaturecompletedEvent bus · asynchronous, nobody waitsTaxesNotificationsArchiveReacts aloneScales by serviceTraceable
03Architecture

Event-driven and asynchronous: every fact brings its consequences.

When something happens at the council, CIVIA publishes it as an event and each interested service reacts independently. The consequences are triggered automatically, in parallel and without copying data from one application to another.

  • Event-driven

    Every administrative fact (an application, a signature, a decision) is published as an event, and each interested service reacts independently.

  • Automatic consequences

    Tax assessments, accounting entries, notifications and alerts are triggered automatically by the fact that gives rise to them, without copying data between applications.

  • Asynchronous and scalable

    Heavy work is processed in the background, without holding up the person serving the public, and each service scales separately according to load.

  • Secure multi-organisation

    Each organisation has its own isolated data and permissions, which are checked on the server with every request.

SaaSOn-premiseYour data
04Data sovereignty

Your data, wherever your organisation decides.

The same product and the same capabilities in the cloud or on the organisation’s own infrastructure. In both cases, each installation has its own database, identity, backups and configuration.

SaaS

CIVIA is operated as a service: the organisation is up and running from day one and receives new versions without having to manage the infrastructure.

  • Dedicated installation per organisation
  • Backups and monitoring
  • Scheduled updates

On-premise

CIVIA is installed on the infrastructure of the organisation or of its service provider, with the same product and the same capabilities.

  • In your data centre or your cloud
  • Your own identity and custody
  • Integration with your systems
Model proceduresTemplatesLocal calendarGetting startedDemo councilSelect the organisationAdd its dataApply the baseFinish and activate
05Getting started

Implementation does not start from scratch.

CIVIA starts from a common base configuration: model procedures, templates, calendars and permissions already worked out. An assistant guides onboarding block by block and shows what is ready and what is missing.

  1. Select the organisation

    We start from its public data and its organisational structure.

  2. Add its data

    Organisation, officials in charge, local holidays and connections with existing systems.

  3. Apply the base

    Model procedures, templates, calendars and permissions already worked out, ready to adjust.

  4. Finish and activate

    An assistant shows what is ready and what is missing, and can be resumed at any time.

Would you like to see CIVIA running in your organisation?

We prepare a presentation built around the procedures and services that matter most to you, on a demonstration council.

Request a presentationExplore the platform →