The whole council on a single platform. Connected data, procedures that move forward on their own and AI working for people.
We have no decades-old systems or legacy architectures to protect. We can start from a different question: how would we design a council’s software today if we could start from scratch?
We follow a minor works licence from the moment a resident applies for it until she receives the answer: a philosophy focused on simplifying and automating to give more value to people and to the relationship with citizens.
A resident wants to refurbish her kitchen. She goes to her council’s e-office, identifies herself and submits the application step by step, with her documents, without travelling or queuing.
The application opens the case file with its procedure. A plan is missing: CIVIA detects it, prepares the request for documents and calculates the deadline using the municipality’s calendar. The council employee reviews it, signs it and moves on to the next task.
A council works with applications from different suppliers. CIVIA acts as the link between them all: the suite’s population register, taxes and accounting sit alongside what other suppliers and administrations provide, and the council employee looks it all up in a single record.
Artificial intelligence is inside the product, not on top of it: it works with case files, the population register, taxes and documents. An agent drafts the decision and cites its sources; the council employee corrects and approves it. With real governance, and without depending on a single model provider.
Granting the licence is a fact, and CIVIA publishes it as an event. The rest of the system reacts on its own and in parallel: the fee is assessed, accounting forecasts the income, the notification is prepared and the inspection team is alerted. Nobody copies data from one application to another.
Behind many small councils there is a provincial council that supports them. From a shared space it onboards municipalities, shares configuration and provides support, and each organisation keeps its own scope.
The resident receives the notification on her mobile and finds the decision in her citizen folder. For her, a simple procedure. For the council, less repetitive work and more time for people.
Simplifying and automating administrative work so that public employees can spend their time on what matters most: people and their dealings with citizens.
CIVIA connects applications from different suppliers and services from other administrations. It is interoperable from the outset and brings all the data together in one place.
Genuinely assisted case processing: the system detects, explains and prepares each step, and the public employee decides with all the information to hand.
It is not a layer on top of a legacy system: CIVIA is built with AI at the heart of the product, integrated throughout the system, with real governance, vendor-agnostic and with people always in control.
E-administration, municipal population register, tax management and accounting, on the same data and with the same way of working.
Deployment tailored to each organisation’s needs, as SaaS or on its own premises, with the data always under its control.
Every administrative fact is an event to which the rest of the system reacts on its own: its consequences are triggered automatically, with no waiting or manual steps, and the platform scales with the organisation.
Especially small and medium-sized ones, where one person takes on several roles. CIVIA comes with a starting configuration so work can begin from day one.
Island councils, county bodies or associations of municipalities that support many municipalities and want to multiply their capacity without standardising the way they work.
We prepare a presentation built around the procedures and services that matter most to you, on a demonstration council.
