Skip to content
CIVIA
EN
Menu
Legal information

Accessibility statement

Our commitment is that civia.cloud and the CIVIA platform can be used by everyone, regardless of their abilities and of the assistive technology they use.

Commitment

CIVIA.CLOUD, SOCIEDAD LIMITADA develops this site and the platform in accordance with the requirements of Royal Decree 1112/2018 of 7 September on the accessibility of public sector websites and mobile applications (Real Decreto 1112/2018) and of standard UNE-EN 301 549, taking the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA as a reference. Our customers are public administrations bound by these rules, and the platform must enable them to comply.

Compliance status

This site is partially compliant with WCAG 2.2 level AA, owing to the issues listed below. The status of the platform is described in its own statement.

What has already been resolved

  • Full keyboard navigation, with a skip-to-content link and visible focus.
  • Text and component contrast meeting level AA in both light and dark modes.
  • Contact form with associated labels and no time limits for completing it.
  • Illustrations described for screen readers; animations can be paused and stop if the system requests reduced motion.
  • Responsive design from 375 pixels wide with no loss of content or horizontal scrolling.
  • Content available in Spanish, Catalan, Valencian, Galician, Basque and English, with the language declared on each page.

Known non-accessible content

  • The Catalan, Valencian, Galician, Basque and English versions have been prepared with the help of translation tools and may contain inaccuracies; in case of doubt, the Spanish version prevails.

Preparation of this statement

This statement was prepared on 28 October 2026 on the basis of a self-assessment carried out by the CIVIA team. It will be reviewed at least once a year and whenever any of the points above is resolved.

Feedback and contact

If you come across an accessibility barrier, need content in an alternative format or would like to send us any feedback, write to us at info@civia.cloud with the subject “Accessibility”. We will reply within a maximum of twenty working days.

If you are staff of a user organisation and the barrier affects a procedure on your e-office, you can also contact your organisation’s accessibility unit, which handles the complaints provided for in Royal Decree 1112/2018.